The current lead time for online pre-orders is 3 weeks.
- Why does it take so long to ship my tortillas?!
In short, the answer is high demand, and we’re very thankful to have it. Let me tell you a bit about how our shop operates. Typically when you think of tortilla production, you probably think of big time factory operations like Mission. Those companies have industrial sized equipment, tons of employees, and the ability to turn a massive amount of product every day. Here at Caramelo, we’re quite the opposite. We’re a team of eight people (shout out to the crew!) working diligently to make a quality, artisanal product. And sure, we have equipment, but it’s like, regular size. We can only make so many tortillas each day without putting excessive wear and tear on the machines and ourselves.
- Why is shipping so "expensive"?
Say you live in Massachusetts, we need to use a 2-day shipping service. The base cost of that in the Boston area is $15 (for a box that holds about 7 packs). Then there’s the shipping box ($1.50), 4-6 lbs of gel packs ($2), and protective packaging ($2 throughout the year and $5 in the summer for insulated packaging). And finally, there’s the time and labor of our awesome staff who assemble and put this all together. Shipping perishable products can be a challenge and because we want your order to be of highest quality on delivery, less costly services like USPS generally don’t fit the bill.
